In a fast-paced, do-it-yourself world, it's no wonder that self-service kiosks are becoming more popular and popping up in more places. From ATMs to retail vending machines, businesses across the country are realizing the advantages of using kiosks. Kiosks are now being used in grocery stores, casinos and hotels. Here are 7 cost-saving or profitable ways businesses are using them.
At airports, multiple passengers can check in at once by using a touch-screen monitor to answer a few questions and print their boarding passes. At the doctor's office, electronic check-in allows patients to quickly see the doctor on several screens. And in hotels, instead of lugging bags through visitors waiting at the front desk, a kiosk can check guests in quickly and efficiently.
For those who want to avoid shoppers with fistfuls of coupons, kiosks are the way to go. Improved self-checkout kiosks will soon be available, equipped with a "tunnel scanner" that will allow shoppers to place their items on a conveyor belt where a machine will scan each item, including unlabeled items such as produce.
Located in tourist destinations and off-the-beaten-path areas, kiosks that provide maps or directions have become very popular. Now, inside state parks and recreation centers, kiosks offer a quick and informative way for busy sightseers to make the most of their trip.
The financial world continues to be the most popular place for kiosks. For many people, depositing or withdrawing money from an ATM seems second nature, and one research firm believes this trend will continue to grow. By next year, there will be 2.5 million ATMs worldwide, according to Retail Banking Research. Despite concerns about cash saturation and the future, the global ATM market continues to expand rapidly.
In fast-food restaurants, it makes sense that self-service kiosks could streamline the ordering process, but the field is still emerging. Restaurant owners worry that kiosks may make service impersonal, but if foreign markets are any indication, kiosks could take off in the next few years. Restaurant chains in Europe and Asia are successfully using kiosks in many venues.
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Companies handling any type of ticketing are also turning to ticket kiosks. In some concert halls, the reservation window is now a kiosk where a customer can print his or her tickets without the help of a staff member. Tickets for sporting events and movies are also being purchased and distributed at kiosks to keep lines up and customers happier.
With the economy still recovering from the recession, small businesses are looking for ways to cut costs. Reception kiosks can be an affordable way for business owners to streamline their main lobby. Kiosks can add or replace receptionists. Some kiosks offer software packages that allow visitors to talk to employees via the Internet or existing networks.
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